Returns & Refund Policy

RETURNS POLICY:

• Returns are allowed only for damaged products, wrong products, incorrect sizes or short shipment received
• To claim the return - ‘unboxing’ or ‘unpacking’ video needs to be shared with F2FMART
• Issue to be raised to F2FMART within 72 working hours

REFUND POLICY:

• Refunds will be applicable for - damaged products, wrong products, incorrect sizes or short shipment received
• In case the shipment is lost in transit or doesn’t reach the customer, then a complete refund will be given to the customer
• Returns will be checked by the seller and if found genuine as per the above mentioned conditions only then the refund will be issued.
• Refunds will be processed within 5 working days after the verification of the returned products.

For certain products (like Face Masks, etc.) once order is placed and the product is dispatched, the order cannot be cancelled. No return / replacement / refund allowed on such products.